Books-A-Million first turned to S-CUBE five years ago for a single item. “Over time we have significantly increased their share of store fixtures due to outstanding service, proactive communication, value-added services, quality control, and attention to detail,” says Daniel Warren, project manager for Books-A-Million.
In 2017, Books-A-Million tasked S-CUBE with designing and developing several new fixtures, including some for comic and vinyl products, and value engineering its entire store package to deliver price savings across all product categories.
“It was costing us more and more to open stores, so we asked S-CUBE to value engineer many of our products,” says Warren. “They came back with a savings of almost 50%.”
S-CUBE was also charged with managing delivery so that all trucks arrived on time and in the correct order to facilitate unloading and staging within the store. Warren said each store is typically requires 10 truckloads. To ensure smooth deliveries, S-CUBE crafted detailed instructions, including a color-coding system to make it easier to locate certain fixtures among the many boxes and skids.
By implementing this system, Books-A-Million has cut its install time by an average of one week.
“Throughout our meetings and weekly conference calls, they understood our business and what we were trying to accomplish,” adds Warren. “S-CUBE is always trying to improve the processes we have in place even when we don’t ask them to.”
The Shop! Above & Beyond Awards program, established in 2006 and renamed the “Merriman Above & Beyond Award” in 2014, acknowledges the outstanding levels of performance that Shop! members provide to their customers each year by recognizing members that have exceeded their customers’ expectations, and in some cases, made the impossible possible.
S-CUBE is the custom fixtures division of Specialty Store Services. To better service the unique needs of custom program customers, S- CUBE was launched as a distinct division from the catalog business. This new structure provides dedicated staff experts in sales, project management, and engineering to better support the complex program requirements of custom fixture development, production, and distribution. S-CUBE has a unique business model that offers solutions in custom, semi-custom and in-stock fixtures. The parent company was founded in 1987, publishes the most comprehensive retail display and supplier catalog in the industry, and services more than 100,000 retail customers nationwide. Visit scubefixtures.com for more information.
Founded in 1917 as a street corner newsstand in Florence, Alabama, Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer in the nation. Based in Birmingham, Alabama, the company currently operates more than 260 stores in 32 states and the District of Columbia including 2nd & Charles, their resale chain. In addition to its primary retail component, the corporation includes a book wholesale and distribution subsidiary, American Wholesale Book Company, an e-commerce division operating as BOOKSAMILLION.COM, and an internet development and services company.